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 AMD Elite Experiences ​​​Frequently Asked Questions

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What are AMD Elite Experiences?​​​

We offer special software designed to enhance your experience on your AMD-based system. AMD Elite Experiences consist of value-added software – in our drivers, pre-installed or available for free download – that include video enhancement, remote display capability and advanced ways to interact with your system2.

AMD Elite Experiences
 

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AMD Face Login

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AMD Gesture Control

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AMD Perfect Picture with Steady Video technology

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AMD Quick Stream

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AMD Wireless Display

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Why does AMD offer Elite Experiences?

We work directly with computer manufacturers and software partners to help our customers get the best experience out of AMD APU-based mobile (notebook, tablet) systems. We offer value-added software so that you can experience the advantages for yourself. If you do not already have the software on your new AMD APU-based system, check to see which software is compatible with your system.

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Is my system eligible for these AMD Elite Experiences?

All 2013 and newer AMD APU-based mobile OEM systems include some or all of the AMD Elite Experiences. Certain value-added software may be pre-installed and/or is made available for download after purchase if not pre-installed by the OEM/computer manufacturer. The easiest way to check which software is available for your system is to run the AMD Catalyst™ Auto Detect tool or look up your APU model number in the chart. See “How do I find out which software will work with my computer?”

Older AMD APU-based systems (prior to the 2013 A-series APU products) are not eligible for downloadable software.

AMD Elite Experience software is not offered for download on component or desktop systems because the system hardware and specs may not support the software.

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How do I get the AMD Elite Experience software?

You can access the AMD Catalyst™ Auto Detect tool from either 1.) AMD Catalyst™ Control Center on your computer or 2.) Through the AMD website.

  • From AMD Catalyst™ Control Center: In two simple clicks you can access the AMD Catalyst™ Auto Detect tool. Right click on your notebook system “desktop” to activate AMD Catalyst™ Control Center. The “Advanced View” should display a button to access the AMD Catalyst™ Auto Detect tool if you have an Internet connection. AMD Catalyst™ Auto Detect will run on your system to check which software is available for you to take full advantage of your AMD APU-based mobile system.

Note: For both methods, an Internet connection is required8

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I ran the Auto Detect tool but nothing happened. Do I need a driver download?

For your convenience, the AMD Catalyst™ Auto Detect tool is integrated with the driver download so that you receive the latest, optimized files. There are several reasons to install the latest drivers for your system:

  • Compatibility with newly released computer hardware and software
  • Improved usability by enabling new features and updating existing ones
  • Increased functionality and performance to resolve display issues, performance problems and error messages
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How do I update my driver?

Go to the AMD Graphics Drivers and Software page.

  • Step 1: Select the type of system you have
    AMD Elite Experiences are designed to operate on select AMD APU-based mobile systems. APUs (accelerated processing units) are used in mobile notebooks, desktop PCs and workstation systems; however, the downloadable Elite Experiences software is targeted for only certain mobile systems.
  • Step 2: Select the product family your product belongs to
    Choose “Auto Detect and Install” to let the tool determine this for you or choose “Mobile APU” if you know your system’s AMD APU model number.
  • Step 3: Select your product
    If you do not know which model AMD APU is in your system, choose the “Auto Detect” option to let the tool find this information for you.
  • Step 4: Select the supported operating system that you have
    Choose the version of Microsoft Windows OS that is installed on your system.
  • Step 5: Display results
  • Step 6: Download the file listed under “download link”
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I bought my system recently, but it doesn’t have the AMD Elite Experience software. Why not?

There could be a couple of reasons. First, you might not have a qualifying system. Second, if you do have a qualifying system, the software might not be pre-installed. In that case, you can check the compatibility list below or use the AMD Catalyst™ Auto Detect tool to determine which software is available for your system.

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Will AMD Elite Experience software work on my current AMD-based system?

AMD Elite Experiences are designed to operate on the latest AMD APU-based mobile systems. The software is compatible with select 2013 and 2014 AMD APUs. Older systems are not eligible for the free software. Download the AMD Catalyst™ Auto Detect tool to see if your PC is eligible.

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Can I buy AMD Elite Experience software in the Windows Store?

AMD Elite Experience software will either be pre-installed (depending on the manufacturer) or available for free download for qualified systems. AMD software is not available for purchase or download in any app store or other outlet.

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Why isn’t all the AMD Elite Experience software on all AMD systems?

Certain standard experience software is provided by the AMD Catalyst driver. Additional experience software is available on other systems based on certain system requirements such as whether they have a camera, microphone, hardware compression engine, etc. See the chart above for more detail.

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How do I find out which AMD Elite Experience software will work with my computer?

The easiest way to check which software is available for your system is to run the AMD Catalyst™ Auto Detect tool or look up your APU model number in the chart below.

Mode​l​ ​Numbers​ AMD Perfect Picture AMD Wireless Display AMD Face Login
AMD Pro logo​AMD PRO A10-7350B
AMD PRO A8-7150B
AMD PRO A6-7050B
AMD FX Logo​AMD FX-7600P
AMD FX-7500
AMD A10 Logo​AMD A10-7400P
AMD A10-7300
AMD A10-5757M
AMD A10-5750M
AMD A10-5745M
AMD A10 Logo​AMD A10 Micro-6700T
AMD A8 Logo​AMD A8-7200P
AMD A8-7100
AMD A8-6410
AMD A8-5557M
AMD A8-5550M
AMD A8-5545M
AMD A6 Logo​AMD A6-7000
AMD A6-6310
AMD A6-5357M
AMD A6-5350M
AMD A6-5345M
AMD A6-5200
AMD A6-1450
AMD A4 Logo​AMD A4-6210
AMD A4-5150M
AMD A4-5145M
AMD A4-5100
AMD A4-5000
AMD A4-1350
AMD A4-1250
AMD A4-1200
- -
AMD A4 Micro Logo​AMD A4 Micro-6400T - -
AMD E2 Logo​AMD E2-6110
AMD E2-3800
AMD E2-3000
--
AMD E1 Logo AMD E1-6010
AMD E1-2500
AMD E1-2200
AMD E1-2100​
--
AMD E1 Micro Logo​AMD E1 Micro-6200T - -
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Who supports AMD Elite Experience software?

Some experiences like AMD Perfect Picture are supported directly by AMD. Other software such as AMD Face Login and AMD Gesture Control while AMD branded are developed and supported by third-party software partners. If you have support issues, AMD Global Customer Care and Technical Support can direct your question to the appropriate team.

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What is AMD Face Login?

AMD Face Login is software that uses a camera and enhanced image processing to recognize if the face in front of the camera matches the database. If there is a match, the program allows access to Windows and certain websites without requiring keying of passwords. AMD Face Login is designed as a convenient tool to help you log into Windows and many popular web sites quickly. It should not be used to protect your computer and personal information from unwanted access.

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What are the system requirements for AMD Face Login?

  • Microsoft Windows 7 or later (32- and 64-bit)
  • DirectX® 9 or above
  • A capture device (i.e., camera or webcam)
  • An Internet connection (for website login functionality)
  • A modern browser (Microsoft Internet Explorer 7 or later, Chrome version 30 or later, or Firefox version 26 or later)

For AMD APU hardware compatibility, please use the AMD Catalyst™ Auto Detect tool.

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How do I set up AMD Face Login access?

To use the AMD Face Login software, you will need to log in and log out from websites/Windows manually the first time. The next time you log in, a window will pop up to detect your face automatically.

Here are some tips when using AMD Face Login:

For Windows:

  1. If you have more than one account in your Windows system and set up AMD Face Login under each Windows account, AMD Face Login will recognize the most similar face it detects and automatically log in the Windows account. You are not able to select which Windows account to log in
  2. AMD Face Login is not supported on computers running Windows XP

For websites:

  1. AMD Face Login to websites only functions when signing into web sites using Windows Internet Explorer 7 or above
  2. AMD Face Login will treat websites with different URLs as different Web pages. You will need to capture your face and website account separately for each Web page. For example:
    1. Fac​ebook: http://login.facebook.com and http://www.facebook.com
    2. Yahoo: http://tw.yahoo.com, http://www.yahoo.co.jp and http://uk.yahoo.com
  3. For security reasons, we don’t encourage the use of this feature for banking or e-purchasing web sites
    1. AMD Face Login doesn't support websites that require more than three types of user information to log in (ID + email + password)
    2. AMD Face Login doesn't support websites that require automated verification codes (CAPTCHA) for sign in
  4. ​If you change the website’s account or password, you will need to reset your AMD Face Login settings. Select Manage Web Site List and delete the website record first. Then set up AMD Face Login for the web site again

Check out the Getting Started Guide for additional tips and visuals to guide your setup.

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Does AMD Face Login work with a system that has multiple Windows login accounts?

Images of faces captured with AMD Face Login can be kept separate for each Windows user account. If you have more than one account in your Windows system and set up AMD Face Login feature for each Windows account separately, AMD Face Login will recognize the most similar face it detects and automatically log in to that Windows account. You are not able to select which Windows account to log in.

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Is it possible for one user with a Windows user account to log in to the user account of another user on the system using AMD Face Login?

AMD Face Login is designed as a convenient tool to help you log into Windows and websites quickly. It should not be used to protect your computer and personal information from unwanted access to a user account.

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Can a person that is logged on with AMD Face Login delete the photos of another person belonging to a different Windows user account?

AMD Face Login is simply an easier way to log in. All account/system-wide policies around data, modification, deletions, etc., are managed by the Microsoft operating system. However, access can be restricted by setting a password for the application so that photo modifications are not possible.

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Can someone use a photo to access my computer using AMD Face Login?

If you are concerned about someone trying to access your system with a photo, select the option to require blinking before recognizing and matching the face. Use the slider to set the accuracy level required to confirm your face. If you set the slider to High, you will have to blink your eyes to log in.

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Are there any administrator controls available in AMD Face Login?

No, AMD Face Login is intended for consumer home use.

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Is there a maximum number of face images that can be saved for use by AMD Face Login?

A maximum of 40 images can be stored for all user accounts.

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Is it recommended to save multiple captures of the same face to help facial recognition in AMD Face Login?

If the computer system is to be used in varying light conditions, it is recommended to capture a few images of a single user’s face to assist in facial recognition.

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Why is AMD Face Login not supported in IE10 for website logins under Metro mode in Windows 8?

AMD Face Login for websites does not work for IE10 in Windows 8 in the “desktop” mode. The facial recognition technology of AMD Face Login for website login is designed to work with desktop apps – which traditionally don’t support Metro mode.

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Can I use AMD Face Login on any website?

AMD Face Login will automatically ask you if you want to use your face next time you log in to supported websites. You will need to confirm the password for each account/website you set up. AMD Face Login treats websites with different URLs as different Web pages. AMD Face Login works best with websites that have simple login functionality. Websites for online banking, for example, are likely to not work as they have enhanced security measures in place.

AMD Face Login doesn't support web sites that require more than three types of user information to log in (ID + email + password) or web sites that require automated verification codes (CAPTCHA) to sign in. For security reasons, AMD Face Login does not work for banking or e-purchasing web sites.

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What is AMD Gesture Control?

AMD Gesture Control is software that utilizes advanced real-time image processing and machine vision algorithms to track a user’s hand gestures and convert them into commands. These commands are then used to control functions and software within the device, creating a more natural user interaction.

Check out the Getting Started Guide for additional tips and visuals to guide your setup.

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What are the system requirements to use AMD Gesture Control?

  • Microsoft Windows 7 or 8 (32- and 64-bit)
  • A capture device (i.e., camera or webcam)

For AMD APU hardware requirements, please use the AMD Catalyst™ Auto Detect tool

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What software is supported by AMD Gesture Control?

AMD Gesture Control can be used with many standard programs such as Windows Media Player, Windows Photo and Fax Viewer, Adobe Acrobat (e-reader), Windows e-reader (Metro mode), Windows 8 Metro UI and Microsoft PowerPoint. In addition to this list, other applications can be added and customized. Review the Gesture Composer instructions within the AMD Gesture Control application for more information about how to add gesture control to additional programs.

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What do the gestures do?

What each gesture controls can vary by application. AMD Gesture Control includes a tutorial to explain which operations may be available in a variety of programs. In the tutorial you will learn standard gestures for presentations, multimedia, e-readers, photos, mouse and volume control.

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Which gestures are supported?

Users can customize the mapping of the following gestures to any standard Windows “short key.”

  • Gesture Control “Wave Left” – A simple left hand swipe from right to left
  • Gesture Control “Wave Right” – A simple right hand swipe from left to right
  • Gesture Control “Up” – Swipe the hand with palm facing the device from down upwards
  • Gesture Control “Mute” – Mimic the “shh” motion by holding one finger up to mouth
  • Virtual Mouse Controls
    • “Move” – Hold up an index finger to engage tracking to move the onscreen mouse pointer
    • “Grab” – Make a fist to “grab” an object
    • “Click” – Keeping the hand steady, quickly dip the standing finger from vertical to horizontal position and back up
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Is there an option to enable/disable AMD Gesture Control from loading automatically during Windows start-up?

When AMD Gesture Control is running, a system-tray icon is visible. Right-click on the icon and select “Preferences.” Check/uncheck “Start with Windows” as desired.

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What does AMD Quick Stream do?

AMD Quick Stream was created to make video viewing experiences better. The application helps prioritize and manage software in a bandwidth-constrained environment. Normal operating systems can handle simple scenarios where there is plenty of bandwidth – but as soon as there is more bandwidth needed than is available, software can get bogged down. Sensitive software like video streaming and voice-over-IP (VoIP) are often impacted the most and result in “stuttering.” AMD Quick Stream has the built‐in intelligence to identify the highest priority software for the user and allow it to use the available bandwidth much more efficiently – helping reduce stuttering.

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When does AMD Quick Stream deliver benefits?

AMD Quick Stream works very well when multiple software applications access the network simultaneously. AMD Quick Stream’s benefit will be minimal or unnoticeable if there is sufficient bandwidth to run all simultaneously running software applications. Bandwidth prioritization is maximized when software is competing for limited or constrained bandwidth.

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What are the system requirements for AMD Quick Stream?

  • Microsoft Windows 7 or later (32- and 64-bit)
  • An Internet connection

For AMD APU hardware compatibility, please use the AMD Catalyst™ Auto Detect tool

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What is new in the latest version of AMD Quick Stream?

The latest version of the software provides user‐configurable profiles and content‐type application prioritization. Through the user-friendly graphical user interface, you can create customized profiles where you can prioritize your most important applications and decide for yourself which applications deserve the most bandwidth.

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Will AMD Quick Stream work if I have both wired and wireless connectivity active?

Yes, AMD Quick Stream works to prioritize network bandwidth across all connections.

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Does AMD Quick Stream work with only HTTP or other network ports such as HTTPS, FTP, SFTP, FTPS?

AMD Quick Stream will work with network ports including HTTP, HTTPS, FTP, SFTP and FTPS.

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What is AMD Perfect Picture?

AMD Perfect Picture is a set of optimizations and settings designed to improve and provide controls for video quality. Depending on your driver version, options are available for basic and advanced color, video quality, AMD Steady Video, global video quality, accelerated video conversion and more.

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What are the system requirements for AMD Perfect Picture?

AMD Perfect Picture is included in the AMD driver for all AMD APU-based systems. Video quality options may vary based on APU and driver version.

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Where do I find AMD Perfect Picture settings?

Open AMD Catalyst™ Control Center by right-clicking on your desktop and click “Video.”

Check out the Getting Started Guide for additional tips and visuals to get started.

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What is AMD Steady Video technology?

AMD Steady Video is advanced video post-processing that helps reduce the “shake” in real-time video playback. It does not change the original video files. Check out the Getting Started Guide for additional tips and visuals.

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What settings are available for AMD Perfect Picture and AMD Steady Video?

Depending on your APU and driver version, AMD Perfect Picture gives you controls and settings for:

  • Basic video color
  • Advanced video color including vibrancy, flesh tone correction, brighter whites, dynamic range and video gamma
  • Video quality including edge-enhancement, de-noise, mosquito noise reduction, de-blocking, dynamic contrast, deinterlacing, video demo mode
  • AMD Steady Video settings for strength, video delay, zoom, demo mode and activity indicator
  • Acceleration to convert video files using graphics hardware
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What is AMD Wireless Display?

AMD Wireless Display allows a computer to send up to 1080p HD video and 5.1 surround sound to a Miracast-compatible TV, projector or streaming media player. The protocol uses a direct Wi-Fi connection between two devices without involvement of a wireless router and cannot be used to stream to a router access point.

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What are the system requirements for AMD Wireless Display?

  • Microsoft Windows 8 (32- and 64-bit)
  • Wi-Fi connection
  • Miracast-compatible receiver device or dongle

For AMD APU hardware requirements, please use the AMD Catalyst™ Auto Detect tool

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What is Miracast?

Miracast is an industry standard created by the Wi-Fi Alliance®. It is incorporated into the Microsoft Windows 8.1 operating system.

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How do I turn on AMD Wireless Display?

AMD Wireless Display requires Windows 8. From the desktop

  • Swipe from the right edge of your screen and tap "Devices." If you are using a mouse, point to the lower-right corner of the screen, move the mouse pointer up and then click "Devices"
  • Tap or click "Project." If you see "Add a wireless display," your PC supports Miracast
  • Use the Microsoft commands to display your screen in brilliant color powered by AMD graphics technology

Check out the Getting Started Guide for additional tips and visuals to guide your setup.
For more information about Windows and Miracast, visit http://windows.microsoft.com/en-us/windows-8/project-wireless-screen-miracast

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Can I display protected content?

Yes, AMD Wireless Display supports DRM (digital rights managed) content such as DVDs and streaming video.

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Is audio transmitted to the display?

Yes, audio is transmitted to the display along with video.

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How is AMD Screen Mirror different from AMD Wireless Display?

AMD Screen Mirror uses your home network; it does not require a receiver/dongle. It does require having a smart display device (set top box, game console, smart TV, etc.) on your home network that you can push to. It is only able to mirror or duplicate your screen to a smart device – you cannot extend your screen. Also, it does not play protected content such as DVDs or Blu-ray.

AMD Wireless Display does not need a home network or a smart device – it connects with a Miracast-compliant wireless receiver which is hooked up to (or embedded in) a display. It can play protected content and you can extend your display – thus supporting different views on each screen.

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What are the system requirements for AMD Screen Mirror?

  • Microsoft Windows 7 or later (32- and 64-bit)
  • 802.3i/u (LAN connectivity) or 802.11 a/b/g/n (WLAN connectivity)
  • A network connection
  • Receiver device that has a DLNA-compliant renderer, or Windows Media Player
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Which AMD systems qualify for AMD Screen Mirror?

AMD Screen Mirror was pre-installed on some 2013 AMD APU-based mobile systems. See your system specifications from the manufacturer to determine if your computer has this software already included.

AMD Screen Mirror is not available for download.

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Can AMD Screen Mirror and AMD Wireless Display both be installed at the same time?

It is conceivable, but unlikely, that both AMD Screen Mirror and AMD Wireless Display could both be installed on the same system. At this time, we are not aware of any computer manufacturer choosing to pre-install AMD Screen Mirror on systems running Windows 8.1.

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Footnotes