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    For technical support on ATI products please visit ATI Customer Care.

    AMD


    If you were unable to find assistance in our Support & Download area, try our Processor Support Forum. An online community where AMD customers and enthusiasts from around the world can gather and share their knowledge and experiences with AMD processors.

    You can obtain further information by phone or email, at AMD's Technical Service Center. For technical support on AMD Processors, please see information below:

    Before you contact us

    For faster service and to ensure that we use your time wisely, please make sure that you have the following information available when you call:

      PC Processors:
    • Type of processor (Ordering Part Number) E.g. "AMD Athlon XP 3200+" or "AXDA3200DKV4E"
    • Brand, model and revision of the motherboard including BIOS revision
    • Brand and model of the heat sink
    • Brand and model of the power supply
    • Operating System
    • Detailed description of the problem
      All other AMD products:
    • Ordering Part Number of the device (OPN)
    • Detailed description of the problem

    Contact Us Via: Online | Phone | Email


    Online: Service Request & Processor Returns
    USA & Canada

    Consumer
    Reseller Partner
    Europe, Middle East, and Africa

    Consumer
    Reseller Partner

    Telephone
    Argentina
    Tel: 0800-333-0219
    Mexico
    Tel: 01-800-123-4709

    Brazil
    Tel: 0800-774-7686
    Nordic Countries
    Monday - Friday: 10:30 - 17:00 CET
    Tel: +46-8- 562 540 22 (English only)

    Chile
    Tel: 123-00-209-110
    Poland
    Monday - Friday: 10:30 - 17:00 CET
    Tel: +48 22 698 85 46  

    China
    Tel:(755)8242-4782 or
    800 830 5643 (toll free)
    Russia:
    Monday - Friday: 12:30 - 20:00 CET
    Tel: +7 495 644 4421

    France
    Monday-Friday: 10:30 - 17:00 CET
    Tel:0800 908 621 (num. vert)
    Spain:
    Monday - Friday: 10:30 - 17:00
    Tel: 900 99 71 21

    Germany:
    Monday - Friday: 10:30 - 17:00 CET
    Tel: +49 (0)89 4505 3199
    United Kingdom:
    Monday - Friday: 09:30 - 16:00 GMT
    Tel: +44 (0)1276 803299

    Italy:
    Monday - Friday: 10:30 - 17:00 CET
    Tel: 800 877 224 (numero verde)
    USA and Canada:
    Processor Technical Support
    Monday - Thursday: 8 a.m. - 5 p.m.
    PST Friday: 8 a.m. - 4 p.m. PST
    Tel: (408) 749-3060

    Japan:
    Fax:81-3-3346-7848




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    Asia Pacific/English Support

    Australia:
    Monday - Friday: 12:00 - 20:00 AEST
    Tel: 1800 189 581
    New Zealand:
    Monday - Friday: 14:00 - 20:00 NZT
    Tel: 0800 880 159

    Singapore:
    Monday - Friday: 09:00 - 17:00 SST
    Tel: +65 6513 0938
    Malaysia:
    Monday - Friday: 09:00 - 17:00 MYT
    Tel: 1800 181 190 (English only)

    Indonesia*:
    Monday - Friday: 09:00 - 17:00 BORT
    Tel: 001 803 657 840 (English only)
    Philippines:
    Monday - Friday: 09:00 - 17:00 PHT
    Tel: 1027 1800 650 7147 (English only)
    * When dialling, need to use phone with IDD

     
    Thailand*:
    Monday -Friday: 09:00 - 16:00 THA
    Tel: 001 800 656 811
    * When dialling, need to use phone with IDD


    Email
    Due to our Spam filters, if the subject line does not have either one of the three strings (CPU-Support/ Embedded-Support/ ACML-Support), your email may be rejected.

    Please ensure to use the following format when submitting your requests/inquiries:

    CPU-Support Embedded-Support ACML-Support


    For PC microprocessor related inquiries, the subject line must contain “CPU-Support”.



    All countries: tech.support@amd.com      
     


    For Embedded/Connectivity Solutions inquiries, the subject line must contain “Embedded-Support”.



    All countries: tech.support@amd.com      
     


    For Developer inquiries, the subject line must contain “ACML-Support”.



    All countries: tech.support@amd.com      
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