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AMD

If you were unable to find assistance in our Support & Download area, try our Processor Support Forum. An online community where AMD customers and enthusiasts from around the world can gather and share their knowledge and experiences with AMD processors.

You can obtain further information by phone or email, at AMD's Technical Service Center. For technical support on AMD Processors, please see information below:

Before you contact us

For faster service and to ensure that we use your time wisely, please make sure that you have the following information available when you call:

PC Processors:

Type of processor (Ordering Part Number) E.g. "AMD Athlon XP 3200+" or "AXDA3200DKV4E"

Brand, model and revision of the motherboard including BIOS revision

Brand and model of the heat sink

Brand and model of the power supply

Operating System

Detailed description of the problem

All other AMD products:

Ordering Part Number of the device (OPN)
Detailed description of the problem

Contact Us Via: Online | Phone | Email

Online: Service Request & Processor Returns
USA & Canada Consumer Reseller Partner	Europe, Middle East, and Africa Consumer Reseller Partner

Telephone
Argentina Tel: 0800-333-0219	Mexico Tel: 01-800-123-4709

Brazil Tel: 0800-774-7686	Nordic Countries Monday - Friday: 10:30 - 17:00 CET Tel: +46-8- 562 540 22 (English only)

Chile Tel: 123-00-209-110	Poland Monday - Friday: 10:30 - 17:00 CET Tel: +48 22 698 85 46

China Tel:(755)8242-4782 or 800 830 5643 (toll free)	Russia: Monday - Friday: 12:30 - 20:00 CET Tel: +7 495 644 4421

France Monday-Friday: 10:30 - 17:00 CET Tel:0800 908 621 (num. vert)	Spain: Monday - Friday: 10:30 - 17:00 Tel: 900 99 71 21

Germany: Monday - Friday: 10:30 - 17:00 CET Tel: +49 (0)89 4505 3199	United Kingdom: Monday - Friday: 09:30 - 16:00 GMT Tel: +44 (0)1276 803299

Italy: Monday - Friday: 10:30 - 17:00 CET Tel: 800 877 224 (numero verde)	USA and Canada: Processor Technical Support Monday - Thursday: 8 a.m. - 5 p.m. PST Friday: 8 a.m. - 4 p.m. PST Tel: (408) 749-3060

Japan: Fax:81-3-3346-7848
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Asia Pacific/English Support

Australia: Monday - Friday: 12:00 - 20:00 AEST Tel: 1800 189 581	New Zealand: Monday - Friday: 14:00 - 20:00 NZT Tel: 0800 880 159

Singapore: Monday - Friday: 09:00 - 17:00 SST Tel: +65 6513 0938	Malaysia: Monday - Friday: 09:00 - 17:00 MYT Tel: 1800 181 190 (English only)

*Indonesia:** Monday - Friday: 09:00 - 17:00 BORT Tel: 001 803 657 840 (English only)	Philippines: Monday - Friday: 09:00 - 17:00 PHT Tel: 1027 1800 650 7147 (English only)
* When dialling, need to use phone with IDD

*Thailand:** Monday -Friday: 09:00 - 16:00 THA Tel: 001 800 656 811
* When dialling, need to use phone with IDD


Email

Due to our Spam filters, if the subject line does not have either one of the three strings (CPU-Support/ Embedded-Support/ ACML-Support), your email may be rejected.

Please ensure to use the following format when submitting your requests/inquiries:

CPU-Support

Embedded-Support

ACML-Support

For PC microprocessor related inquiries, the subject line must contain “CPU-Support”.

All countries: tech.support@amd.com

For Embedded/Connectivity Solutions inquiries, the subject line must contain “Embedded-Support”.

All countries: tech.support@amd.com

For Developer inquiries, the subject line must contain “ACML-Support”.

All countries: tech.support@amd.com
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