Professional Design Support Services

The vision of your design team. The experience of our engineering team. A powerful combination.

When it comes to creating innovative computing systems, AMD’s customers consistently deliver industry-leading products. However, in an age where time and market pressures mean your product must quickly deliver revenue, even the most gifted design team can benefit from the experience of AMD’s engineers. After all, no one knows more about AMD64 technology and how to help your design maximize its potential. Take advantage of AMD resources and quickly get your product into customers’ hands.

Direct, Step-by-Step Support
The design cycle can frequently be a challenge. Even minor setbacks can cost significant time and money. A successful support program not only delivers the final product to market more quickly and predictably, but offers significant savings in development costs and the opportunity to enhance your product’s differentiation. AMD’s Professional Design Support Services works in concert with your design team, offering extensive, first hand engineering knowledge on developing systems with AMD64 technology, by experts who also have extensive system design experience. Unlike field engineer support, which must have a broad knowledge base to cover a large number of customers, AMD’s Professional Design Support Service is a dedicated group of support engineers, each knowledgeable experts on a team representing a wide range of design disciplines.

The Most Advanced Processor Technology
AMD64 technology was developed with customer’s needs as the top priority. Building on the industry-standard x86 architecture, AMD envisioned a future of overall system performance, including easy growth paths from 32- to 64-bit and single- to multi-core computing, a need for board level and system level scalability, advanced power management, high-bandwidth interconnects and low memory latency. AMD’s processor engineers can help you quickly identify and take full advantage of the AMD64 features that best optimize your next product.

Step-by-step Standard Subscription
AMD’s fee-based program provides the dedicated service model your idea deserves, providing a higher level of commitment and quality of service than can be achieved by “free” support and ensuring ample engineering resources to support your complete design life cycle. The program’s monthly structure helps achieve consistent milestones through final production. The basic subscription provides customers:

Access to AMD’s NDA portal with the most up-to-date documentation, specifications, and errata (including both hardware and software documents, RDK schematics and support information, processor revision history, and HyperTransport technology specs)
A dedicated Technical Program Manager, who oversees all aspects of your support engagement and design life cycle
Five hours per month of timely web-based technical support and communication through Mantis, a dedicated issue-tracking system
A monthly conference call between your team and your Technical Program Manager for review of support questions, addressing open issues and reviewing next steps in the design process

This proven process continues to drive successful outcomes. Like AMD64 technology, it is successful in no small part because our customers helped to develop it.

Custom Support and Consulting Services
Beyond the standard subscription, AMD also offers a range of additional contract services, based on your team and your design’s unique needs:

Schematic checklists and review
Layout checklists and review
Thermal analysis and critique
Bring-up and debug support, including access to AMD’s suite of debug tools
BIOS support
Mindshare™ training courses and manuals on topics including x86 ISA, AMD Opteron™ processor architecture, AMD64 software architecture, HyperTransport, and others
On-site technical support resources

Unique Experience, Proven Results
Leading companies in high-performance computing, storage, telecommunications, imaging and embedded systems have relied on AMD’s Professional Design Support Services to quickly develop and successfully deploy industry-leading platforms in their markets. Let AMD help take your next landscape-changing idea to customers quickly, reducing development time and costs while maximizing the system benefits of AMD64 technology. Contact us for more information at support.services_americas@amd.com.