Getting Technical Support 

AMD Embedded Technical Support

The AMD Embedded Developer Support site is the primary place to secure technical support for AMD Embedded Solutions. The site contains technical documentation, design files, software drivers and design tools. Registration is required.

If additional assistance is required, customers may contact the Technical Service Center. An AMD Field Application Engineer (FAE) or AMD representative FAE can also be contacted to provide one on one service to help resolve your issue. Please see our Problem Reporting Guidelines below. Close adherence to AMD's reference designs, selecting a supported OS and working with partners are key to a successful development program.

AMD E86™ Embedded Processors and PCNet™ Family

If you need support for AMD E86™ Embedded Processors and PCNet™ Family please contact your local AMD sales office or representative and ask to speak to an AMD FAE. Or, send an e-mail to Tech.Support@amd.com (see Problem Reporting Guidelines below).

ATI Radeon™ E2400 Graphics Support Questions

If you need support for ATI Radeon™ E2400 Graphics products please contact your local AMD sales office or representative and ask to speak to an AMD FAE. Or, send an e-mail to EDG_APPS@amd.com (see Problem Reporting Guidelines below).

Problem Reporting Guidelines

In order to provide meaningful assistance, a specific and thorough description of your question or issue is required. At a minimum, please provide the following information in your request:

• First and last name
• Company name and address
• Phone number
• E-mail address
• Product name and brief functional description / feature set
• Processor including revision number and speed
• Operating system and BIOS
• Product stage: Development, prototype, production
• Specifically what question or issue do you have
• The number of units experiencing the issue (i.e. one, 10%, all, etc.)
• The procedure and steps to reproduce the issue (Can you reproduce it on an AMD development board?)
• The steps or process you have taken to understand and debug the situation