What has changed to now allow these updates?

We have evaluated all customer feedback/concerns, and believe we can provide a unified driver for the AMD platforms in market, and have delivered on the requests of our end-user community. With the increasing complexity of system software and the level of integration between the various layers of software with our current mobile platforms, we wanted to ensure we’re supporting a positive customer experience with a custom driver download. It is recommended that consumers use drivers for their systems through OEM support sites or Windows Update unless they are experiencing issues addressed in updates available through AMD.com driver postings.

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Is AMD making a commitment to improved support for desktop Ryzen™ Processors with Radeon™ Vega Graphics (APUs) as well?

Yes. AMD has been releasing drivers approximately once per month for AMD Ryzen™ Desktop Processors with Radeon™ Vega Graphics. Our commitment is to release quarterly recommended (WHQL) drivers, but we are delivering above that level. We are now extending our commitment for updated drivers for Ryzen™ Desktop Processors with Radeon™ Vega Graphics to all AMD.com posted drivers.

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If there is a Radeon™ dGPU driver optional release will AMD release Ryzen™ Processor with Radeon™ Vega Graphics drivers as well?

All driver updates will support all AMD Ryzen™ Processors with Radeon™ Vega Graphics and Athlon™ Processors with Radeon™ Vega Graphics. This includes the recommended driver and optional driver releases, designed to address specific, urgent issues. We do continue to recommend end-users with OEM systems use the drivers provided by the OEM for their systems through OEM support sites or Windows Update unless they are experiencing issues addressed in updates available through AMD.com driver postings.

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What about AIO systems using AMD Ryzen™ Mobile Processors?

Yes. The AMD.com driver postings will support all AMD Ryzen™ Processors with Radeon™ Vega Graphics.

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What about AMD Athlon processors?

Yes. We will be supporting all mobile and desktop Athlon™ Processors with Radeon™ Vega Graphics with AMD.com driver postings.

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Should I continue to update my OEM drivers?

OEMs generally support their systems with the OEM-provided software as they have fully qualified and validated those drivers on their platforms. OEM technical support for the system may require the end user revert to the OEM-provided drivers to obtain OEM support. Additionally, should the OEM choose to implement system-specific features or optimizations, these may not function with the installation of the AMD.com driver postings. It is recommended that consumers use drivers for their systems through OEM support sites or Windows Update unless they are experiencing issues addressed in updates available through AMD.com driver postings.

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How will this work with driver updates from Microsoft? Will those overwrite drivers I download directly from AMD?

OEM published Critical/Recommended Windows Update drivers will take precedence over AMD.com drivers.

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How will end users be able to access these validated drivers?

The validated drivers will be posted through the AMD.com driver download pages at www.amd.com/support.

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What is the cadence of expected releases?

AMD releases recommended drivers as required with frequent optional updates released between recommended drivers to quickly address issues which may arise. AMD will support Ryzen™ Processors with Radeon™ Vega Graphics and Athlon™ Processors with Radeon™ Vega Graphics processors with all AMD.com Adrenalin driver releases beginning February 25th, 2019.

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Where can I report issues that I’m having with my notebook using the AMD Radeon™ Software drivers?

To report potential bugs please use: www.amd.com/report.

For customers needing technical assistance and troubleshooting, contact AMD Customer Care:https://www.amd.com/en/support/contact

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Will FreeSync work on my AMD Ryzen™ Mobile Processors with Radeon™ Vega Graphics?

AMD Ryzen™ Mobile Processors with Radeon™ Vega Graphics must perform a driver upgrade to AMD Radeon Software Adrenalin 2019 Edition 19.3.1 or later to retain functionality of Radeon FreeSync on Radeon FreeSync enabled system configurations.

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