Article Number: GPU-KB173

This article is organized into the following sections: 

  • Possible Cause
  • Solution

Possible Cause

AMD Software Installer has detected that the current system does not contain AMD Graphics hardware and terminated the installation. 

Solution

Ensure that your AMD Graphics product is correctly installed and recognized by the operating system. Refer to the product user manual for installation requirements and procedures.

Also check Windows® Device Manager for possible conflicts. Problem devices should be indicated with a yellow bang (!). For troubleshooting tips, refer to Microsoft® article: Error codes in Device Manager in Windows.

Rerun the AMD Software Installer once your AMD Graphics product has been successfully detected by Windows.

© 2023 Advanced Micro Devices, Inc.  The information contained herein is for informational purposes only and is subject to change without notice. While every precaution has been taken in the preparation of this document, it may contain technical inaccuracies, omissions and typographical errors, and AMD is under no obligation to update or otherwise correct this information. Advanced Micro Devices, Inc. makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and assumes no liability of any kind, including the implied warranties of non-infringement, merchantability or fitness for particular purposes, with respect to the operation or use of AMD hardware, software or other products described herein. No license, including implied or arising by estoppel, to any intellectual property rights is granted by this document. Terms and limitations applicable to the purchase or use of AMD's products are as set forth in a signed agreement between the parties.