Article Number: GPU-KB213

This article is organized into the following sections: 

  • Possible Cause
  • Solution

Possible Cause

AMD Software Installer has detected a conflict when trying to update the USB-C Power Delivery Firmware and terminated the installation. The conflict may be caused by another driver component and/or an address allocation fault. 

Solution

To resolve error 213, apply the troubleshooting steps in the order provided below. 

  1. Run the AMD Cleanup Utility to remove old AMD Software files and registry entries from the system. Instructions and download link are available on the AMD Cleanup Utility page. 
  2. Shut down the PC and disconnect all external cables / devices connected to the system.  
  3. Press and hold the system power button for 20 seconds then release, to perform a power flush. 
  4. Reconnect cables / devices and power up the PC. Once the system has fully loaded, rerun the AMD Software Installer. 

If you are still unable to resolve error 213 after completing the steps outlined above and need further assistance, please contact AMD Customer Care, and attach the AMD Software Installer log file to your service request. The AMD Software Installer log file is located in C:\Program Files\AMD\CIM\Log\Install.log​ 

IMPORTANT! Follow the steps below when raising a service request for this issue: 

  1. To raise an e-ticket, visit: Online Service Request
  2. Enter "Error 213" (without quotes) in the Subject field. 
  3. Provide as much detail as possible about your issue in the Description field. 
  4. Attach the AMD Software Installer log file to the service request and click Submit.

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