This article provides information about Error 196 when the AMD Installer failed to download the driver package.
The contents of the article are organized into the following sections:
The AMD Installer was unable to download the required driver package from the dedicated AMD server. The AMD server may be unavailable due to maintenance.
We suggest that you run the AMD Installer at a later time. When the server is back online the AMD Installer should successfully complete the driver installation.
You may also use the Manual Driver Selector from the Driver + Download Center to select, download and install the latest driver.
If you are still unable to resolve Error 196 after completing the steps outlined above and need further assistance, please contact AMD Customer Care and attach the AMD Installer log file to your service request. The AMD Installer log file is located in C:\Program Files\AMD\CIM\Log\Installer.log
IMPORTANT! Follow the steps below when raising a service request for this issue:
- To raise an e-ticket, visit: http://support.amd.com/en-us/contact/email-form
- Enter "Error 196" (without quotes) in the Subject field
- Provide as much detail as possible about your issue in the Description field
- Attach the AMD Installer log file to the service request and click Submit
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