Transforming Order Scheduling with Generative AI: the AMD and SAP® Innovative Journey

In January 2023, AMD launched the AXCENT program, a major initiative aimed at unifying our Enterprise Resource Planning (ERP) systems by implementing SAP S/4HANA®. This integration was designed to consolidate the business operations of AMD and its subsidiary, Xilinx™, focusing on streamlining finance, supply chain management, and human resource functions into a single efficient platform. The transition also presented challenges that needed innovative solutions.

Enter Generative AI: A Transformative Solution

To tackle these challenges, AMD IT worked with the SAP Lighthouse Gen.AI program. By leveraging cutting-edge Large Language Models (LLMs), AMD aimed to develop an AI-driven assistant designed to:

• Reduce inquiry response time from 20-30 minutes to under 2 minutes.
• Achieve potential time savings of approximately 90% for order inquiries.

Designing the Solution

Our Generative AI bot's architecture integrated several vital components which allowed us to:

• Deploy the SAP Business Technology Platform (BTP) to connect the AI hub with our SAP S/4HANA environment.
• Create a user-friendly interface enabling specialists to input sales order numbers efficiently.
• Enable AI to analyze multiple factors such as allocation data and supply chain availability, providing timely insights.

Enhanced Efficiency

The initiative yielded significant improvements in operational efficiencies, such as:

• Reduced response times for order inquiries, helping to free specialists from repetitive tasks.
• Saved an estimated 3,000 hours annually, allowing teams to allocate resources more strategically.
• Expanded access to the bot for customer operations and sales teams, fostering self-service capabilities and enhancing decision-making.

Ongoing Improvements

After the initial rollout, AMD continued to enhance the Generative AI system:

• In January 2024, we implemented robust security measures to help protect sensitive order information and restrict access to authorized personnel.
• We collaborated with our SAP basis teams to establish stringent access controls, helping safeguard our operational environment.

A Journey Toward Innovation

AMD IT’s journey, in collaboration with SAP and Deloitte, showcases the transformative potential of generative AI to enhance operational efficiency. Our success in revolutionizing order scheduling has set the stage for exploring further AI applications across the organization. As AMD continues to embrace technological advancements, we remain committed to optimizing our capabilities and meeting the evolving demands of our customers.