Article Number: PIB-Step2

Step 2 – Determine What is Not Covered by Warranty

  1. Try to determine if your processor defect is covered by warranty (see examples below). AMD is not liable under warranty if, through testing and examination, it is AMD’s reasonable opinion that the alleged defect or malfunction of the CPU has been caused by misuse, neglect, improper installation or testing.
     
  2. Remove the processor from the other components before you return it. Warranty service requires that only the processor be returned. Do not return the heat-sink and fan that was packaged with your processor. Upon receipt of the processor, AMD will inspect for mechanical damage and test it.

    Common examples not covered by warranty:

Chips and Cracks

Bent and/or Damaged Pins

Burnt and/or Heated Damaged Processors

Continue to Step 3: Provide Required Product Information