Article Number
amdonlinestorefaq

Please choose from the topics below for answers to frequently asked questions:

Order Information

  1. Where can I view my order status?
  2. What payment methods do you accept?
    • We accept all major credit/debit cards and PayPal.
  3. When will my credit/debit card be charged?
    • We will not bill you until your product(s) has shipped. If your items are shipped separately, you will be billed each time an item is shipped.

      If using PayPal as your payment method, you will be charged immediately.
  4. How will the charge show up on my credit/debit card?
    • The charge will appear on your credit card as: AMD Online Store
  5. How do I get a copy of my invoice?
  6. Do I have to pay sales tax?
    • Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

      Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
  7. I need help with an order I placed with another retailer.
    • We can only assist with purchases made through the AMD Online Store. The retailer you originally ordered from will be able to assist you with any issues related to the purchase process.
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Shipping Information

NOTE! Orders must be received and confirmed by 2:00pm Eastern for US orders, 11:00am Eastern for Canada orders, to be processed the same business day.  Orders received after these specified times will be processed the following business day.

  1. Has my order shipped?
  2. How do I get my tracking number?
  3. Can I change my shipping address?
    • Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the warehouse and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
  4. Can I change my shipment method?
    • Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the warehouse and can no longer be changed by our system.
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Returns

  1. What is your refund policy?
    • All purchases made on the AMD Online Store may be returned unopened within 30 days for a full refund. 
  2. How do I request a refund?
    • To request a refund, please fill out this webform and submit it to AMD Customer Care for processing. 

      NOTE! To ensure that your refund request is processed in a timely manner, on the webform select Consumer Graphics – Radeon™ (Made by AMD and sold on AMD.com) from the Product Types pull down menu and clearly state Refund Request and include your AMD Online Store Order Number in the Problem Description field. 

      As example only:
       
  3. When will I see my credit appear in my account?
    • After your returned product(s) have been received in our warehouse and successfully processed, your refund will appear in your account within 5 to 7 business days.

      Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.
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Product/Technical Assistance

  1. ​​​​​I need help with obtaining my game bundle coupon code and game activation.
    • For help and information about AMD promotional offers, game bundles, coupon code, and game activation, please see: AMD Rewards FAQ

      If your questions are not answered in the AMD Rewards FAQ and you still need help, please contact AMD Rewards Support and a representative will be happy to assist you.
  2. Is there an online video on how to install a Radeon™ graphics card?
    • This short video provides instructions, tips, and best practices for installing a Radeon™ graphics card.
  3. Where can I find the latest compatible driver for my Radeon™ graphics product?
  4. I need help installing the driver for my Radeon™ graphics product on my Windows® PC.
  5. Where can I find more information on using Radeon™ graphics software?
  6. I need technical assistance with my Radeon™ graphics product.
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Warranty Information

  1. Where can I find AMD product warranty terms and conditions?
    • AMD's limited product warranty terms and conditions are available here.
  2. Where can I submit a warranty claim for my Radeon™ graphics card?
    • AMD warrants Radeon™ graphics products made by AMD and sold on AMD.com only.  To submit a warranty claim, please visit: Warranty Services
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Privacy

  1. What is your privacy policy?
    • AMD privacy policy can be found here.
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